Refund policy
Return & Replacement Policy
At Safahusn.com we are committed to providing our customers with a reliable and satisfactory shopping experience. This Return & Replacement Policy explains when a product may qualify for replacement and the process you need to follow if you receive an incorrect, damaged, broken, or faulty product.
By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.
1. Replacement Eligibility
A product may qualify for a replacement if you receive an item that is:
- Incorrect or different from the product you ordered
- Faulty or not functioning properly
- Broken or damaged upon delivery
Replacement requests are subject to verification and approval by our customer support team.
2. Replacement Request Timeframe
We accept eligible complaints reported within 30 days from the date of delivery.
Free Replacement Within 7 Days
If you report an eligible incorrect, faulty, broken, or damaged product within 7 days of delivery, the replacement will be processed free of charge, subject to verification and the applicable replacement procedure.
Requests After 7 Days
Complaints received after the first 7 days but within the 30-day complaint period may still be considered. However, applicable replacement charges may apply.
3. How to Request a Replacement
To request a replacement, please contact our customer support team within the applicable timeframe.
You may be required to provide:
- Your order number
- Customer name and contact details
- A clear description of the problem
- Photos and/or a video showing the incorrect, faulty, broken, or damaged product
- Any other information reasonably required to verify the issue
The video is important because, in some cases, an apparent product issue may result from incorrect usage. Our support team may first provide troubleshooting or usage guidance where appropriate.
4. Product Verification
Once your complaint is received, our team will review the information and determine whether the product qualifies for replacement.
If the product is confirmed to be incorrect, faulty, broken, or damaged, we will proceed with the applicable replacement procedure.
5. Replacement Procedure
Depending on the circumstances, the replacement may be handled through one of the following methods:
Option A — Return to Warehouse
You may be instructed to send the incorrect, faulty, damaged, or broken product to our designated warehouse.
The product should be returned with:
- Original product packaging/box
- All original accessories
- Any other components supplied with the product
Once the returned product is received and verified, the replacement will be shipped according to the applicable procedure.
Option B — Courier Replacement
In applicable cases, we may arrange a replacement through our courier service.
You may be required to properly pack the product, including the original product box and all accessories, so that the courier can collect it and process the replacement.
Replacement scheduling may take up to 14 working days, depending on the applicable process and logistics.
6. Change of Mind
We do not offer replacements for change-of-mind requests.
This includes situations where a customer:
- No longer wants the product
- Ordered the wrong item by mistake
- Changed their preference after placing the order
- Simply does not want the product after receiving it
Replacement eligibility is limited to products that are incorrect, faulty, broken, or damaged, subject to verification.
7. Refund Policy
We do not offer refunds under this policy.
Where an eligible issue is confirmed, the applicable remedy is a replacement, subject to the terms and procedures outlined above.
8. Original Packaging & Accessories
For an eligible replacement, customers may be required to keep and provide the product in its original packaging together with all original accessories.
Failure to provide the required product packaging or accessories may affect the replacement process.
9. Important Notice
Please inspect your order carefully after delivery and contact us as soon as possible if you identify any issue.
Although complaints may be handled within 30 days of delivery, requests made within the first 7 days are eligible for free replacement when the product is verified as incorrect, faulty, broken, or damaged.
10. Contact Us
For replacement-related questions or to submit a complaint, please contact our customer support team:
Email: luckypriyans49@gmail.com